Service Agreement

A clear agreement for safe, respectful, and reliable support.
Service Agreement

1. Parties

This Service Agreement is between Participant and All Aspects Nursing (Provider)

Participant Details
Participant Details
Name:
 Date of Birth:
Address:
 Phone:
Email:
NDIS number:
 Agreement start date:
{agreement_start_date}
Plan start date:
{plan_start_date}		 Plan end date:
{plan_end_date}
Participant’s Advocate / Representative / Legal Guardian details (such as a family member or friend)
Name:
{representative_name}		 Phone: {representative_phone}
Email: {representative_email}
Address:
{representative_address}		 Relationship:
{representative_relationship}
Plan Management Details Support Coordinator Details
Organisation: {plan_manager_organisation}
Name: {plan_manager_name}
Phone: {plan_manager_phone}
Email: {plan_manager_email}		 Organisation: {support_coordinator_organisation}
Name: {support_coordinator_name}
Phone: {support_coordinator_phone}
Email: {support_coordinator_email}

and

Provider Details
Name: All Aspects Nursing PTY LTD
ABN: 59 668 692 340
Phone: 0485 573 577
Email: info@allaspectsnursing.com.au
Address: PO BOX 3239 Midland WA 6056
Agreement Start Date
Agreement End Date

In the event the NDIS Plan end date is changed, this Agreement will terminate on the new end date. A change to a plan end date typically results from an early plan review or a plan extension by NDIA.

If a NDIS plan funding is ‘rolled over’ this service agreement stays in effect to align with the new end date of the NDIS Plan.

2. The NDIS and this Service Agreement

  • This Agreement is made according to the rules and goals of the National Disability Insurance Scheme (NDIS).
  • A copy of the participant’s NDIS plan is attached to this Service Agreement.
  • The parties agree that this Service Agreement is made in the context of the NDIS, which is a scheme that aims to:
    • Support the independence and social and economic participation of people with disability.
    • Enable people with disability to exercise choice and control in the pursuit of their goals and the planning and delivery of their supports.

3. All Aspects Nursing Responsibilities

All Aspects Nursing agrees to:

  • Treat you with courtesy and respect.
  • Review and communicate plans with you, your networks, and staff
  • Provide support that meet your needs at your preferred times.
  • Provide support that consider your safety.
  • Communicate openly and honestly, in a timely manner.
  • Review your services when needed.
  • Give the information about managing any complaints or disagreements and details of the provider’s cancellation policy (if relevant).
  • Listen to your feedback and resolve problems quickly.
  • Give you information on how to change or cancel supports.
  • Give you a minimum of 24 hours’ notice if the provider must change a scheduled appointment to provide supports.
  • Keep you safe and ensure the safety of others.
  • Give you the required notice if the provider needs to end the Service Agreement (see ‘Ending this Service Agreement’ below for more information)
  • Protect your privacy and confidential information inclusive of your personal data, health information and other personal details gathered during the intake process. We will ensure that your information remains private during the delivery of our services.
  • Provide supports in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013 and rules, and the Australian Consumer Law.
  • Keep accurate records, and issue regular invoices and statements of supports provided.
  • All Aspects Nursing has policies and procedures that are built on human rights. Where allegations of abuse, neglect, violence, exploitation or discrimination are made (service provider employs a Zero Tolerance policy and procedure).

3.1 Australian Consumer Law

All Aspects Nursing ensures that you are treated fairly. All our services are fit for purpose and match the description provided, in accordance with the Competition and Consumer Act 2010 (CCA). Support or replacement of services will be negotiated with you where required. All Aspects Nursing will provide proof of financial transactions to you or your advocate, as requested.

In the development of Service Agreements with you, we do not:

  • Mislead or deceive you, including by providing false information or not enough information.
  • Accept payment for goods or services if we are unsure of our ability to supply them to you.
  • Accept payment for goods or services that you have not agreed to purchase as part of your Service Agreement.

3.2 NDIS Code of Conduct

All our actions are linked to the NDIS Code of Conduct, and we will act with honesty, integrity, and transparency at all times. This includes:

  • Supplying truthful information about the capacity, qualifications, training, and professional affiliations of our workforce.
  • Not advising participants that we can provide a specialised service where we are not legally able to do so.
  • Never making false claims about the effectiveness of any of our supports, services, or products.
  • Providing clear advice about the full costs of the service or support and what the cost covers.
  • Not making claims about the effectiveness of treatments or supports that cannot be independently substantiated.

4. Your Responsibilities

You agree to:

  • Provide a copy of the NDIS plan to us where possible, so we can get the Service Agreement organised.
  • Give us enough information to develop, deliver and review your support plan.
  • Respect the rights of staff, ensuring their workplace is safe and healthy and free from harassment.
  • Treat us with courtesy and respect.
  • Abide by the terms of your agreement with us.
  • Understand that your needs may change and, with this, your services may need to change to meet your needs.
  • Accept responsibility for your own actions and choices, even though some choices may involve risk.
  • Inform us about how you wish supports to be delivered to meet your needs.
  • Tell us if you have problems with the care and services you are receiving.
  • Care for your own health and wellbeing as much as you are able.
  • Be aware that our staff are only authorised to perform the agreed number of hours and tasks outlined in your Service Agreement.
  • Participate in safety assessments of your home.
  • Ensure pets are controlled during service provision.
  • Provide a smoke-free working environment.
  • Pay the agreed amount for the services provided.
  • Give the provider a minimum of 24 hours’ notice if you cannot make a scheduled appointment. If notice is not provided, the provider’s cancellation policy will apply.
  • Tell us in writing, where able, if you need to end the Service Agreement. See “Ending this Service Agreement” below for more information.
  • Let us know immediately if there is a change to your NDIS plan, if it is suspended or replaced by a new plan, or if you stop being an NDIS participant.

5. Support and Payments

The cost of our services is in line with the current NDIS Pricing Arrangements and Price Limits, and the NDIS Support Catalogue available on the NDIS website. Costs may increase periodically as published by the NDIA. All prices are inclusive of GST, if applicable, and include the cost of providing services.

Provider travel is capped at a maximum of 30 minutes travel one way on the same line item for the supports provided.

Non-labour travel costs are charged in addition to the provider travel rate and are charged at $1 per kilometre.

Please note: Additional expenses not included as part of your NDIS funding, such as parking fees, may be charged separately.

SELF MANAGED You pay All Aspects Nursing using your funding.
All Aspects Nursing will send you an invoice after the service is completed.

Please provide details of where to send the invoice.
You need to pay the invoice within seven (7) days of receiving the invoice.
PLAN MANAGED An organisation you have chosen can look after your funding money for you.
NDIS will send your funding to this person or organisation.
They will receive an invoice after the service is completed from All Aspects Nursing.
Please provide details of where to send the invoice.
They need to pay the invoice within seven (7) days.
AGENCY / NDIA MANAGED NDIS will pay All Aspects Nursing directly, using your funding money.
All Aspects Nursing will set up a service booking.
All Aspects Nursing will make sure you know:
  • How much money All Aspects Nursing has received.
  • How the money is being used.
  • How your budget is going.

6. Cancellation Policy

Please note if a service is cancelled at short notice, less than 24 hours All Aspects Nursing can charge 100% of the agreed support fee. A short notice cancellation is when you are not home for the agreed service appointment or if you give less than 24 hours’ notice to cancel a support.

7. Changes to Service Agreement

If you want to change anything in this agreement, we agree to meet and discuss the requested changes. Any changes need to be agreed to, put in writing, signed, and dated by you and All Aspects Nursing.

If either you or All Aspects Nursing want to change regular services, at least two weeks’ notice should be given. Special circumstances will be discussed on an individual basis. You must tell All Aspects Nursing if there is a change to your current NDIS plan.

8. Ending this Service Agreement

If you or All Aspects Nursing want to end this Service Agreement, 30 days’ notice must be given to ensure a smooth transition away from the service. If you or All Aspects Nursing seriously breach this agreement, the agreement may end with no notice.

You must also tell All Aspects Nursing if your current NDIS plan is suspended, replaced, or if you stop being an NDIS participant. All Aspects Nursing will only provide agreed services within the agreement start and end dates, and while you have an active plan. If you still want to receive services from All Aspects Nursing after the Service Agreement end date, or under a replacement plan, a new Service Agreement will be required.

9. Feedback, complaints and disputes

All Aspects Nursing welcomes all feedback, compliments, and complaints. If you would like to provide feedback, please contact us on 0485 573 577 or email info@allaspectsnursing.com.au.

If you are not happy with the provision of supports and wish to make a complaint, you can talk to us on 0485 573 577 or email info@allaspectsnursing.com.au.

If you are not satisfied with the handling of the complaint, or do not want to talk to us directly about your feedback or complaint, you can contact the NDIS Quality and Safeguards Commission at any time by calling 1800 035 544, visiting one of their offices in person, or lodging an online complaint at https://www.ndiscommission.gov.au/about/complaints.

10. Schedule of Support
Non face to face supports by RN/CN will be charged as per applicable line-item rate.

11. Consent

a) Consent for Communication with Care Team

I consent to All Aspects Nursing communicating with my support team, allied health professionals, and medical specialists to ensure coordinated and appropriate care.

b) Consent for Clinical Photography

I consent to photographs being taken where clinically necessary (e.g. wounds, medications, or equipment) to support my care. I understand that:

  • Photos will only be taken when required
  • They will be used strictly for clinical purposes
  • They will be stored securely in accordance with privacy laws

c) Consent to Collect, Use & Share Information

I consent to All Aspects Nursing collecting, using, and sharing my personal, health, and support information for the purpose of delivering safe and effective care. This may include:

  • Developing and reviewing my individualised Support Plan
  • Liaising with my support team, allied health professionals, GP, and medical specialists
  • Requesting and sharing information with relevant service providers
  • Arranging referrals to appropriate services
  • Preparing reports for the NDIA and NDIS Commission
  • Informing my nominated family or representatives (with prior consent) I understand that not providing relevant information may impact the quality of care provided.

12. Agreement Signatures

The parties agree to the terms and conditions of this Service Agreement. I acknowledge that the SA has been explained.
Sign Here

Signature of authorised person from All Aspects Nursing Representative