Feedback & Complaints

Your feedback helps us continue providing safe, respectful, and high-quality nursing care. We welcome compliments, suggestions, and complaints, and appreciate you taking the time to share your experience with us.

We value your feedback


  • We listen with respect and without judgement.

  • We respond in a timely and transparent way.

  • We work with you to resolve any concerns.

  • We improve our services based on your feedback.

Your feedback helps us grow, improve and provide the best care possible.

How to Provide Feedback

Choose the option that feels most comfortable:

Online form

Use the form below to leave your feedback.

Email

Click to email us

Message

us via our Contact Us page

Speak

directly with your nurse
0485 573 577

Ask

a support coordinator or family member to assist you

Feedback Form

Feedback Form

What Happens Next

We review all feedback within 2 business days. If you request follow up, we will contact you. If your feedback is a complaint, we will work with you to understand the issue and find a resolution.

If you need independent support, you can contact the NDIS Quality and Safeguards Commission at any time on 1800 035 544.